The memory layer of hospitality
Every guest, remembered
My preferences
Five things to remember.
Oat flat white. Tree nut allergy. A quiet room. Your anniversary in June. A favourite Sancerre.
Guest intelligence exists. It just isn’t connected.
Nown brings together what a hotel knows and what a guest shares, and puts it in front of the right person before arrival.
Say it once. Your preferences, remembered at every stay.
Coming soonA short brief for every team, before every arrival.
Explore Nown ControlOne stay, followed from the first preference to checkout.
How it works
A corner table held. A pillow changed without asking. Told once,
and remembered.
Three moments. One compounding profile.
Nown captures, structures and delivers guest intelligence across every property the guest chooses, and every stay sharpens what the next one starts with.
01
Before arrival
The hotel already knows the guest.
Allergies, anniversaries, the favourite corner table. Each team sees what matters to them before the guest walks in.
02
During the stay
Observations become signal.
A remark at breakfast, a word to the concierge. Typed or dictated, every staff note is added to the guest’s profile, so each stay builds on the last.
03
After checkout
The stay ends. Memory travels.
What was learned isn’t lost when the guest leaves. The guest decides where it goes next.
Let’s see it in action.
Two products, one handshake. Watch a single message leave a guest, reach the people who can act on it, pick up what they notice, and go home richer than it arrived.
Say it once.
In your own words, ahead of the stay. Nown keeps what matters, from allergies to the smallest preference.
No feather pillows please, I’m allergic. A quiet room away from the lift if you have one, and still water rather than sparkling.
The hotel knows before you arrive.
Each preference is routed to the team that needs it. It lands on the right list, not in someone’s notebook.
Clémence A.2 preferences
Ken S.5 preferencesEleanor A.4 preferences
Arya W.3 preferences
Leila M.6 preferencesClémence A.2 preferencesKen S.5 preferencesEleanor A.4 preferencesArya W.3 preferencesLeila M.6 preferencesClémence A.2 preferencesKen S.5 preferencesEleanor A.4 preferencesArya W.3 preferencesLeila M.6 preferencesBring someone.
One invitation, and their preferences come too. The hotel prepares for both of you, not just one.
Eleanor A.4 preferences
Grayson W.3 preferencesStaff add what they notice.
How you take your coffee. The table you always drift toward. The second pillow you always ask for. Small things, remembered for next time.
Preferences:
- Decaf after seven
- Corner table at eight
- A second foam pillow
- One lamp at turndown
It leaves with you.
Check out, and nothing learned is lost. Where it goes next is up to you.
With Nown, guests travel and hotels remember.
Nown Pass is how the guest shares what matters. Nown Control turns it into personalised service before, during and after the stay.